FAQs

Who do you ship with? We ship with APC. This is a fully tracked service that also emails/texts you a two hour time slot informing you when your items will be delivered.

How do I track my order? When you receive your email/text from us informing you that your order has been dispatched, your tracking number will be in that communication (its the 7 digit number). Simply enter your tracking number and post code onto APC's website and you will be able to track your order.

I haven't received my order, what should I do? Firstly, please check your tracking which, would of been sent to you in an email or text. If you are still not sure where your order is, please email us at info@thewaxstore.co.uk with your full name, address and order number and we will look into that for you.

My order has arrived damaged/incorrect, what should I do? Firstly, we are so sorry about this! If your order has arrived damaged or is incorrect, please photograph what is wrong with your order and pop us an email at info@thewaxstore.co.uk and we will help you get this resolved.

Do you ship internationally? Yes I ship worldwide. The cost of delivery is automatically applied at checkout. 

I live nearby, can I collect? Absolutely! There is a local collection option at checkout and once your order is ready, I email you with the collection address.

I have forgot to pick up my local collection order, what should I do? We hold onto local collection orders for 2 weeks after we have emailed you letting you know its ready to collect. If you do not collect within the two weeks then we automatically refund you and re list the items purchased.

What is your processing time? The time I need to prepare an order for shipping varies based on each product. For custom made items my processing time is 2-4 weeks. For ready to send products (wax melt pots, brittle, clamshells and candles) my processing time is 3-5 business days. 

What can I use my wax melts in? You can use our wax melts in either a tea light wax melt burner or a electric wax melt burner. Please avoid using oil burners (the flame of the tea light will be less than 10cm away from the top of the burner) as wax is not designed to go in there and your wax will become very hot, very quickly meaning you will burn off the scent too fast.

How do I use my wax melts?  Just cut/snap off as much as you would like to use and pop the wax in the well of your suitable wax burner to enjoy hours of amazing fragrance. Please be careful to not overfill your wax burner to avoid spillages. Also please keep out of the way of children, pets and draughts. 

Do you do wholesale orders? Yes I do! Please get in touch via email. You will find this on the Contact Us page.

Do you do custom or personalised orders? Yes! Pop me a message and we can create anything you would like.

Are you CLP compliant and fully insured? Absolutely! Every item I send will have a CLP label attached to the product. I am fully insured. 

What is CLP? CLP is a legal requirement for all scented wax products sold. It lists any allergens that maybe in your wax. The allergens may be different for every scent. There is also the precautionary statements listed on this label. These labels are needed in case of an allergic reaction or in case the wax is accidentally ingested; Its there so your health professional can refer to what allergen is in the melt so they can provide appropriate care. Our number is also listed on these labels in case the health professional needs any further information.

What wax do you use for your products? We use a parasoy custom blend in our products.

Are your products vegan and cruelty free? Yes! All the products we use including the dye and fragrance oils are vegan and cruelty free.

What is the star icon that pops up on your website? The star icon is a Wax Store reward programme. Simply sign up to my website and earn points when you sign up, when its your birthday and each time you purchase. When you get a certain amount of points you will receive a discount code.

How do I get Wax Store points? There are various ways to receive Wax Store points - Sign up - 50, Like on Facebook - 25, Follow on Instagram - 25, Birthday anniversary - 100 and 5 points for every £1 spent on my store.

What do I get for my points? You get a fixed discount code. 500 points will give you a £5 discount code, 700 points will give you a £7 discount code and 1000 points will give you a £10 discount code and so on.

How do I redeem my points? Simply click on the star icon and log into your account, it will then list how many points you have earned thus far. If you have a minimum of 500 Wax Store points there will be a discount code showing just below your points value, all you have to do is click on the purple redeem button which will then show you your code, simply press the purple apply code button which will copy the code for you and automatically apply the discount at checkout.